Frequently Asked Questions
Everything you need to know about your Footpatrol order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 28-day return period for all full-priced items. Products must be returned in their original, unworn condition with all tags and packaging intact.
Do you offer international shipping?
Yes, we ship to over 150 countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
Are your sneakers authentic?
Absolutely. Footpatrol only stocks 100% authentic products sourced directly from official brand partners like Nike, Adidas, Jordan, and New Balance.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for flexible payment options.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are usually unable to make changes or cancellations, but you can return the item for a refund once it arrives.